Replacement Policy

At Decoria, we strive to deliver high-quality wall frames to our customers. If your product arrives damaged or defective, please follow our replacement guidelines below:

1. File a Claim within 24 Hours of Delivery

• Inspect your wall frame upon delivery. If you notice any damage or defects, please contact us within 24 hours of receiving your product.
• To file a claim, email us at info.decoriaframes@gmail.com with the following information:
  • Your order number
  • Photos of the damaged or defective product
  • A brief description of the issue

2. Return the Product within 7 Days

• Once your claim is approved, you must ship the product back to us within 7 days.
• The item should be unused, with original packaging, and include all tags and accessories.
• Customers are responsible for return shipping costs, unless the product arrived damaged or defective.

3. Replacement Shipping Policy

• Once we receive and inspect the returned product, we’ll initiate the replacement process.
• Replacements will be shipped at no additional cost to you. Please allow 3-5 business days for processing and an additional 5-7 business days for shipping, depending on your location.
• We will notify you via email once your replacement product is on its way.

4. Non-Eligible Items

• Items damaged due to misuse or improper handling are not covered under our replacement policy.

5. Important Notes

• If you fail to file a claim within 24 hours or return the product within 7 days, your replacement request may be declined.
• We reserve the right to refuse a replacement if the returned product does not meet our policy requirements.
• Refunds are not available for replacement claims; only replacements are offered for eligible items.

For questions regarding our replacement policy, please reach out to our customer support team at info.decoriaframes@gmail.com.